Xina AI

Xina is the first Arabic intelligent voice assistant (IVA) and Chatbot that allows organizations to automate customer service with NLU driven conversations and Robotic Process Automation (RBA); providing a true Omni channel journey and a differentiated user experience for the MENA customers at scale. What’s really interesting about voice, is that the user experience is much more streamlined than other platforms. And this makes it incredibly powerful. With Xina your customer will not have to be put on hold, or go through a long list of boring IVR menu options. Their requests will be answered directly and accurately. Which will free up the call center agents time to focus on more complex issues. Xina Value Proposition Intelligence: Provide AI-powered, humanized, & data-driven customer support Efficiency: Speed up customer support, and bring hold time down to zero. Omnipresence: Become available across all channels and all times via voice and text. Growth: Automate 40% of customer care tasks and scale up your success. Xina Features: Natural Conversation: Xina handles customer support conversations in a natural, friendly, & interactive manner that resembles human agents. Omni channel Presence: Xina integrates seamlessly with all telephony providers and any voice-to-voice system you work with. Zero Hold & Wait Time: Xina eliminates hold time for customers by being available 24/7 and by instantly replying to an ever-growing number of queries. Agent Transfer: Xina learns to whom and when to transfer calls based on input customization and artificial intelligence. Customer Intent: Xina interprets customer intent based on the conversation and provides accurate and timely responses. Dialect & Gender Detection: Xina is able to detect and understand the customer’s gender and dialect to best serve them. CRM, ERP Integrations: Xina integrates with various CRM and ERP software to ensure data centralization and process automation. Conversation Analytics: Xina generates conversation summaries and rich data that is vital for quality control and enhancement. Customized Voice: Xina comes in various voice options that mimic human voice allowing you to customize your customer interactions. Flexible Deployment: Xina offers different types of deployment techniques based on business needs such as private cloud, public cloud, and on premise. Maximum Security: Xina cares deeply about your data and your customers’ data and guarantees top security measures.